The UK has appointed a new champion to represent passengers’ needs.
December 10: The UK’s Department for Transport (DfT) has appointed a new champion to represent passengers’ needs, Transport Secretary Andrew Adonis confirmed. ‘Passenger Focus’, the independent passenger ‘watchdog’, will get new statutory powers to represent air passengers, as they already do for rail users, taking over from the Air Transport Users Council.
As well as the new watchdog, changes are proposed for the Air Travel Organisers’ Licensing (ATOL) scheme of financial protection for air travellers. Andrew Adonis said “The ATOL scheme has remained a source of reassurance for travellers since it was drawn up in the 1970s. However, since that time, there have been big changes to travel patterns – the concept of a package holiday has become blurred, as many holidays are now sold through mix-and-match components. Consumers must be able to make informed choices. The changes we are proposing will help ensure that the scheme remains relevant to the way people book their holidays today and still offers excellent protection for travellers.” The ATOL proposals will be subject to a 12-week public consultation.