ABU DHABI Airport Services (ADAS), the ground handling operator and subsidiary of Abu Dhabi Airports Company (ADAC), today announced it has been awarded the international quality standard ISO 9001:2008.
The certification follows a formal audit by external auditors, TUV NORD Middle East, with key areas of strengths in the assessment including the company’s quality systems and procedures, as well as staff awareness of how they contribute to the overall success of these goals. Examples of these include the Quality Awareness Quizzes and Quality Management System briefings regularly conducted for employees.
Huraiz Almur Bin Huraiz, Chief Commercial Officer for Abu Dhabi Airports Company (ADAC), said: “ADAS is pleased to have been recognised for its ongoing commitments to service and consistent high quality levels and in achieving this certification. This is testament to an all-round team achievement but we remain forward-looking and committed to developing more ways to enhance our operations in the future.”
With the quality systems and processes for the ISO 9001:2008 certification in place, ADAS is carrying out internal service delivery audits for its customer airlines to ensure compliance with the IATA Airport Handling Manual Section 804.
ADAS will further develop this series of quality programmes by introducing the IATA Safety Audit for Ground Operations (ISAGO) before the end of this year.