AMSTERDAM/SCHIPHOL Airport opened its first ultra-modern gate on June 7 in a ceremony performed by Jos Nijhuis (President and CEO of Schiphol Group) and Harry Hendriks (CEO of Philips Benelux). The gate concept is designed to make the time passengers spend just before departure as pleasant as possible. It is being trialled for three months to gauge public reaction.
The Innovative Gate, as it is called, is an entirely redesigned and refitted facility at the airport’s Pier G. Clever use of lighting, images, design, dynamic information services and entertainment creates a pleasant, comfortable and hospitable environment for passengers. At the same time, the new gate also offers airlines the chance to present themselves in a distinctive and recognisable manner using elements from their own branding.
“The Schiphol Innovative Gate perfectly matches our ambition to become Europe’s preferred airport for all our customers. In addition, we use this concept as a tool to further improve the quality, the comfort and the experience of passengers at and around the gate,” said Jos Nijhuis.
It took eight months to develop and construct the gate, which covers 7,535 sq ft (700m2) and has 200 seats, 700 ceiling panels, 1,000 fluorescent (LED) lamps and 3.1 miles (5km) of cables. Jos Nijhuis added that “We are proud to be able to announce that Cathay Pacific, an airline known for its focus on service and hospitality, will be the first airline to use the new gate. Cathay Pacific has been closely involved in the discussion of ideas and the development of the gate.”
During the pilot project, Schiphol will examine the extent to which users are satisfied with the idea and how much it contributes to improving the passengers’ experience of spending time at the gate. On the basis of this evaluation it will decide whether the concept, or elements of it, will be used in the future.