Gulf Air has unveiled its state-of-the-art Falcon Gold lounge at London Heathrow’s Terminal 4. Tom Allett reports.
On March 8, Gulf Air, the flag carrier of the Kingdom of Bahrain, officially opened its new, premium Falcon Gold lounge (FGL) at London Heathrow’s Terminal 4. From London, Gulf Air offers connections via Bahrain to 47 cities in 30 countries around the world. The airline says that it is committed to using the latest aviation technology, complemented by its hallmark Arabian hospitality, and the new Heathrow FGL appears to fit well within the company’s goal.
The new facility was designed by James Park Associates and includes large plush lounge chairs and sofas, a central area lit with mood lighting that changes with the time of the day.
Covering 6,500 sq ft (604m2), the FGL is one of the largest in Terminal 4. Central to its overall visual impact is that combines contemporary design and architecture with Arabic influences, creating an environment that offers peace and tranquillity plus extensive modern-day business facilities.
The open plan design of the lounge’s architecture gives a sense of space and freedom with the central area, which featuring a bar surrounded by well laid out business and dining facilities, plus TV areas. Several private rooms are available including those specifically for prayer or
washing while two family rooms can be combined into a larger single unit. Showers, secure lockers and baby changing facilities are also provided.
Another feature of the lounge is its superb view over runway 27R and apron through a 13ft (4m) high glass wall. It has a fully equipped Business Centre comprising of what the airline describes as: “super-fast IMac computers”, plus printers, a fax and other office support functions.
Gulf Air says a self-service buffet offers a wide section of a Halal menu and an Illy Café counter serves a select variety of Italian coffee blends.
Gulf Air Chief Executive Officer, Mr Samer Majali said: “The opening of the lounge is further an example of our commitment to invest in the UK market and our focus on improving our products and services. Passengers these days, particularly premium passengers, have become more discerning. With time increasingly at a premium, lounges are no longer just a place to wait for flights or transit spots between connections; premium passengers look for functionality as well as comfort. The new lounge caters to this”, adding “I am sure it will be a refreshingly different experience for our premium passengers.
“As we keep improving ourselves in our customer service on the ground, we will continue to add more features and facilities in the air as well so that our premium customers enjoy a consistently enhanced experience throughout their journey”, he concluded.
Open from 06:00 hours to 22:30 hours daily, the lounge can accommodate up to 110 persons. All the airline’s Platinum, Gold and Silver card holding frequent flyers are welcome to use it, as are premium class ticket holders from Gulf Air’s code-share partner airlines.