Manchester Completes Terminal Redevelopment

MANCHESTER AIRPORT has unveiled the final stages of its major terminal redevelopment project.  Following in the footsteps of Terminals 1 and 2, Terminal 3 has been given a makeover, with passengers deciding what improvements were needed.  Now passengers travelling from Terminal 3 will see how their feedback has been used to change the departure lounge.
The changes were made after passenger survey scores for Terminal 3 dropped following the improvement of Terminals 1 and 2.  The top five things that passengers wanted were: better ‘way-finding’, more seats in the departure area, more flight information screens, an improved security area with more lanes open, and better retail and catering.
Manchester Airport’s Managing Director, Andrew Harrison, said: “Passengers travelling through Terminal 3 have told us that they think it could be improved, which is why we have invested in the departure lounge.  Although this work addresses the main five areas of concern for our passengers, we know that there’s more to do.  Passenger feedback will continue to be part of our focus on creating a great experience for travellers through Manchester Airport.”
Over £2 million ($3m) has been invested in Terminal 3’s redesign in addition to the £80 million ($129m) investment in redeveloping Terminals 1 and 2 since the start of the project in 2007.  The work included the modernisation of flight information screens with the introduction of several plasma screens, clearer ‘way-finding’ signage, replacement flooring tiles on the upper level, plus the creation of four new shops and one additional catering unit on the upper level.