Abu Dhabi Airports Company’s (ADAC) Quality Assurance Department has received two Star Awards for ‘Best Public Sector Complaint Management & Service Recovery’. The awards were announced at the 2011 UAE Customer Service Week summit in recognition of the effective customer services policies at Abu Dhabi International Airport.
The summit was held under the patronage of HH Lt Gen Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister & Minister of Interior, earlier this month in Sheraton Abu Dhabi hotel and resort.
The Star Awards identified four elements of service quality within the area of ‘People Performance’: skills and knowledge; teamwork; awareness; and responsiveness. ADAC won its awards for responsiveness in its field of services, as identified by a panel of experts in the field of customer service.
ADAC’s Chief Operating Officer Eng Ahmed Al Haddabi commented: “ADAC always takes into consideration the needs and expectations of its customers from passengers and airlines. This is conducted through continuous benchmarking and satisfaction gap analysis in comparison with the best-in-class airports.
“Through such thorough assessments, ADAC is able to identify and closely monitor travellers’ expectations and make the suitable adjustments to its service offerings. The two Star Awards reflect our commitment to quality and we are very proud to have received such prestigious accolade,” he added.