BA Opens Gatwick Extension

A NEW extension to London/Gatwick’s North Terminal, representing a £73 million investment, was officially opened on October 13.  The state-of-the-art building will be used by British Airways (BA) – the carrier currently flies 4.5 million passengers to 45 destinations each year.  The facility, which was built on time and on budget by airport operator Gatwick Airport Limited, has been designed specifically to improve the passenger experience.
“We have a fantastic new home, which is spacious, bright and airy and which has technology that gives passengers the quickest and easiest journey possible through the airport,” remarked BA Managing Director at Gatwick, Silla Maizey.  “We know that many of our customers appreciate the opportunity to do more for themselves, like self-service check-in, choosing seats and printing their own boarding cards – and for the first time our passengers will be able to print their own bag tags.  We’re giving them the freedom to be in control, but with the knowledge that our customer service staff will be on hand if they need them.”
Stewart Wingate, Gatwick Airport’s CEO, added: “Our £1.2 billion investment programme to transform the airport experience for passengers – reducing queues and delivering a smoother check-in experience with more self-service options – has been one of our key priorities.  The new BA check-in area is a fantastic example of innovation and is evidence that they, like us, are putting the emphasis on delivering excellent customer service for the passenger.”