BIRMINGHAM AIRPORT has been voted Best UK Airport by ‘Which? Travel’ members, in the large airports category*.
Birmingham achieved four out of five ‘stars’ in six out of the seven categories, which were: Airport Design, Environment, Information/Navigation, Queues/Delays, Parking, Catering and Shopping.
Members were asked to rate each category by their satisfaction with, and likelihood to recommend, airports that they’ve travelled from in the last 12 months. More than 8,000 members took part in the survey, rating 28 airports.
Which? Travel states that comparing the results of this survey with one carried out in 2009, suggests that people are noticing and appreciating the investments made by regional airports – such as Birmingham, which is undergoing a £200m investment programme.
Paul Kehoe, CEO of Birmingham Airport, said: “This survey demonstrates that our hard work and investment is paying off and that our customers are benefitting from the many improvements we’ve made.
“We know that Birmingham Airport offers a hassle-free alternative to some airports in the south east for both getting to the airport and travelling through the terminal so these results reinforce this.”
Since 2009, Birmingham Airport has opened a new international pier and last year merged the two terminals to become a one-terminal facility, providing a larger security search area and opening more shops and restaurants.
The airport is currently building a new air traffic control tower and aircraft hangar, and is progressing a tender process for the runway extension to allow for more direct long-haul flights.
*The large airports category was for those handling more than four million passengers a year and the survey was conducted between September 26 and October 7, 2011. (BHX)