Airports operator BAA, the owner of London Heathrow and Stansted, has released its results for 2011.
The two airports served 87.4 million passengers last year – 3.7% more than in 2010 – with a 2% underlying growth at Heathrow. The highest ever passenger satisfaction was also recorded at the UK’s largest airport, showing strong service performance.
After its pre-tax loss of £316.6 million in 2010, BAA saw improvement last year, returning a loss of £255.8 million. Revenue rose by 9.9% reflecting higher tariffs and continued strong retail performance, the company said.
Colin Matthews, CEO, commented: “BAA delivered a strong operational performance in 2011 with record traffic levels and high service standards at Heathrow. Last year saw Heathrow’s best punctuality performance in over a decade. We continued to invest significantly in further improving our airports during 2011, particularly on the new Heathrow Terminal 2.”