Gulf Air has announced the renewal of its strategic IT partnership with Microsoft with the signing of an ‘Enterprise Agreement.’
Under the agreement, signed between Mr Samer Majali, CEO of Gulf Air, and Mr Tareq Hijazi, Country Manager for Microsoft in Bahrain and Sultanate of Oman, Gulf Air will gain access to a wide range of Microsoft’s products.
The airline states that Microsoft will supply a range of software solutions and services to upgrade and standardise Gulf Air’s IT infrastructure and help improve its operational efficiencies while benefitting from attractive pricing and flexible, cost-effective licensing. Gulf Air will also gain access to extensive technical and operational support from a team of Microsoft experts.
Acquiring the additional technological capability, Gulf Air says, will boost its customer-interface functions to a faster, more efficient service as the back-end booking engine of the airline’s website is supported by Microsoft.
Mr Majali said: “Sound IT infrastructure forms the backbone of our business and plays an important role in improving operational efficiencies, which are crucial to running a successful airline.”
He continued: “The agreement helps us improve our return on IT investment by acquiring the best practices in software management as well as a range of services and technologies that will enable Gulf Air to move into the next generation of technology offering our customers with state-of-the-art services.
“Microsoft has long been a trusted partner and provider of IT solutions to Gulf Air and our decision to enter into this Enterprise Agreement reinforces our longstanding relationship.”
Commenting on the agreement, Mr Hijazi said: “Gulf Air has long been a pioneer and early adopter of technology, as we have seen from its recent launch of in-flight internet connectivity. Technology has historically played a role in helping airlines transform into more agile, efficient businesses and Microsoft is well positioned to work with key players, such as Gulf Air, to help them get the most from their IT infrastructure. This agreement is yet another example of the airline’s commitment to keeping up with the latest IT trends, while optimising its operational efficiencies.”