With the London 2012 Olympic Games now over, airport operator BAA estimates that over 5,000 athletes will depart Heathrow via its purpose-built Games Terminal. The
temporary building represents a major part of the investment that was required
for the Host Airport and supplier of the London 2012 Olympic and Paralympic Games. However, the Games Terminal looks like no other; BAA has transformed the area into a ‘London park’ to ensure athletes have what BAA describes as a “memorable experience departing from the UK”. Equivalent in size to three Olympic swimming
pools, the Games Terminal has 31 check-in desks and seven security lanes.
No flights actually leave from the Games Terminal so once athletes arrive, they will pass through security checks in the parkland surroundings and then be transferred via coaches to their departing Terminal, ready to take their flight. BAA says that Heathrow Volunteers will form a’guard of honour’ to cheer athletes into each terminal.
BAA says that Heathrow’s monthly customer satisfaction survey scores showed that all Heathrow’s passengers enjoyed an improved experience in July 2012 compared to July 2011. For arriving passengers, July’s score of 4.30 out of 5 represents Heathrow’s best
ever arrivals performance with 37% of passengers rating their experience as ‘Excellent’.
The airport operator added that “Congratulations should also go to our Border Force colleagues as there was also an unprecedented increase in the levels of satisfaction with Immigration.”