Washington Airports Deliver Real-time Queuing Information

Up-to-the-minute wait times are displayed underneath a graphic that illustrates the terminal’s security queues’ layout. (MWAA)

Real-time waiting times are displayed beneath a graphic that shows the security channel layouts. (MWAA)

New programmes in place at Dulles International and Reagan National Airports
in Washington DC help passengers move more efficiently through the airports’ security checkpoints. At Dulles, new technology provides live wait-time displays at security screening so passengers can make an informed decision about which lane to enter.
At Reagan National, an expanding Transportation Security Administration (TSA) programme called TSA Pre-Check provides expedited screening for passengers at the north and south checkpoints in Terminal B/C.
Dulles is the first airport in the Us to debut a video analytics system from Blue Eye Video Company that automatically calculates wait times at the main terminal’s east and west
security mezzanine checkpoints. The wait times are displayed in real time inside the terminal and on the Airport Authority’s website www.mwaa.com/dulles for desktop and mobile devices.
Since both mezzanines are connected beyond security, passengers have the option to select the line with the shorter wait.
Chris Browne, Vice President and Dulles Airport Manager commented: “Real-time data puts the power in our customers’ hands. Dulles passengers can use this new service to eliminate the guesswork in selecting which checkpoint to use.”
The system uses video recognition analytics to constantly measure the number of people in line and the number of people completing the security screening process. From this data
and algorithms tailored for Dulles, wait times for the airport’s security mezzanine checkpoints are calculated in real time.
Reagan National was among the first airports in the US to use the TSA’s Pre-Check programme and now Dulles’ management team is working with the TSA to open its Pre-Check lanes in late September.