Following a successful trial London City Airport (LCY) and British Airways are expanding self-bag-tagging facilities for passengers checking in via self-service kiosks.
Passengers departing from LCY can use kiosks situated in the main concourse area to print their own baggage tags, affix them to their luggage and take it to a dedicated bag drop podium. The tag is then scanned and the weight of the bag checked – a process which the trial has shown to take an average of 24 seconds.
The service has been extended to two bag drop podiums, with a view to opening several more throughout 2013. The service is designed to save passengers time on their journey through the airport, which at LCY is one of the most efficient in the country.
Matthew Hall, Chief Commercial Operator at London City Airport said: “Saving time is a priority to our passengers, particularly those travelling on business. We have therefore been developing a number of initiatives aimed at reducing the time it takes to move
through the airport and are known for the convenience that we offer through both departures and arrivals. Less time spent at the airport means more free time to finish things up at the office or get home earlier to your family.”
Luke Hayhoe, General Manager Commercial and Customer of British Airways CityFlyer
said: “The positive response from our customers using the new facility at London City Airport is fantastic as the speed and simplicity of the process is very popular. The queue times at London City are always very low even at peak times as we understand it is very
important for our customers to be able to check in as late as 20 minutes before departure. This latest development once again supports the speed, simplicity and flexibility of travelling though London City Airport.’’