SITA to Provide Passenger Handling System to Mumbai

Mumbai International Airport (MIAL), managed by the GVK-led consortium that operates Chhatrapati Shivaji International Airport (CSIA), has entered into a ten-year partnership with communications and IT services specialist SITA.  As a part of the agreement, SITA will provide its passenger handling technology to CSIA, the main gateway to Mumbai and India’s second busiest airport.
The portfolio of services that will be provided includes SITA AirportConnect Open, the common-use passenger system, which is expected to provide a smooth journey to the 30 million passengers that pass through CSIA every year.  This includes common-use check-in and boarding, along with self-service kiosks.  SITA will also provide its baggage reconciliation system, which ensures the right bag is on the right plane with the right passenger.  CSIA will also be one of the first airports to benefit from SITA’s Airport iValidate – this will be used to process passengers at terminal entry points and prior to going airside, ensuring validity for the terminal, flight and flight time and thereby also increasing overall security.
Rajeev Jain, CEO of MIAL, said:  “MIAL has always pioneered the implementation of industry-leading initiatives for CSIA.  As the technological requirements at CSIA have gradually evolved over a period of time, MIAL is pleased to have SITA on board as its long-term technology partner and who has also played a very credible role in the modernisation of CSIA in the past.”
SITA plans to fully integrate the passenger services with the existing airport management system it supplies, delivering benefits to both airlines and passengers.  As part of the programme, the new systems will be used at the existing domestic terminals 1A and 1B and also in the integrated terminal T2.  SITA AirportConnect Open will be in place at more than 600 counters and 90 common-use self-service kiosks will be spread across the international and domestic departure areas at T2.  For the baggage system, more than 120 hand-held terminals will keep track of passengers’ bags.
Through use of these new systems, MIAL will be able to better manage the huge increase in passenger volume expected in the next few years.  Over the past year, overall passenger traffic at CSIA rose to nearly 31 million.  MIAL plans to increase its handling capacity at the airport from 36 flights per hour to 48, with a total capacity of 40 million passengers annually.
(Image:  SITA)