Miami Signs Seven-year IT With SITA

SITA_2008_1531Air transport IT provider SITA has announced a seven-year deal with Miami International Airport to implement technology which the company says will: “transform the experience” for the airport’s nearly 40 million passengers.  This is part of the airport’s US $6.4 billion capital improvement program and includes implementation of SITA’s sophisticated self-service technologies and virtualization.
As part of the deal, Miami International will be the first airport in North America to have SITA’s passenger processing platform, AirportConnect Open, deployed in a virtual environment, across the entire airport.  The implementation will also meet the industry’s latest common-use passenger processing system (CUPPS) standards.
SITA says virtualisation allows the airport to run the latest technologies and incorporate upgrades to its system efficiently and cost-effectively, while allowing airlines to seamlessly operate at any desk, gate or work station throughout the airport.  In total, SITA’s advanced technology will run more than 750 workstations and 60 common-use self-service (CUSS) kiosks.
SITA adds that it will also pilot: “cutting-edge passenger technologies” with the airport to investigate new and better services for passengers.  This company states this could include self-boarding gates and exploring new technology such as near field communication (NFC), which allows passengers with smartphones to move through airport checkpoints with a simple tap of their phone.  Maurice Jenkins, Director Information Systems and Telecommunications, Miami International Airport, said: “This is a significant move for Miami Airport.  We are making this seven-year commitment to SITA because of its unique combination of advanced technology, round-the-clock service, on-site support and total dedication to the air transport industry.”
The rollout of SITA’s technology included in this seven-year agreement with Miami International will begin in July.  Pilots with SITA Lab to investigate cutting-edge technologies will begin later in the year and if successful could be rolled out throughout the airport.