Spanish flag carrier Iberia claims it is the first airline to allow passengers to download and print their own luggage tags, following the launch of its MyBagTag service.
Customers checking in online can now specify the number of bags they wish to check in, and download, print and attach the tags themselves. Reusable plastic envelopes to hold the tags can be picked up at any Spanish airport and pre-tagged luggage can be left at bag-drop counters in the terminal.
The service can be used on Iberia, Iberia Express and Air Nostrum flights from any domestic destination and the carrier hopes to extend the service to its European and overseas destinations. In the long term, it hopes to also cover flights with connections.
Recently tested in Madrid, Malaga, Palma de Majorca, Barcelona and Alicante airports, the automatic tag-reading reportedly proved to be 100% reliable,regardless of the printer, paper or ink colour used.
MyBagTag, launched for the summer travel season, is part of Iberia’s Ágora project, intended to improve flight punctuality, efficiency and the customer experience. The service is also aligned with the recommendations of the IATA Fast Travel initiative, which called for more customer participation in check-in, boarding and incident-resolution procedures.