Excess Baggage Company has announced that two of its outlets will open in London Heathrow’s Terminal 2: The Queen’s Terminal, scheduled for completion in summer 2014.
A contemporary store on Level 3 in the departures area will retail a range of travel goods, alongside providing essential travel services such as bag wrap and shipping. Brands featured will include Rimowa, Eagle Creek, Delsey, Victorinox and Travelpro.
In the arrivals hall at Level 0, there will be a left luggage service, incorporating baggage shipping and parcel delivery. It will utilise the latest systems such as QR code technology, online pre-booking and online product selection. The facility will have a “coordinated modern look and feel”, including a 9ft (2.74m) video display screen.
David Elliott, MD, commented: “We firmly believe our new outlets are taking travel goods retail and luggage management services at the airport to a new level. We have a strong track record in key passenger services such as bag wrap and left luggage, and these services are now being augmented with the use of new technologies such as online pre-booking, product selection and QR code technology.
“This latest contract continues a very successful 21-year relationship with Heathrow and we are confident that our new offer will do much to enhance the passenger experience as well as delivering sound commercial returns.”
Muriel Zingraff-Shariff, Heathrow’s Retail Director, added: “The digitalisation of retail is key to our plans for Terminal 2.”