London Gatwick’s South Terminal welcomed ten new and refreshed stores on July 18, marking the start of the airport’s retail renovation.
From Kurt Geiger and Hugo Boss to Lacoste and Case, the airport is introducing a range of premium and designer brands to enhance the South Terminal’s offering. Two new stores – Aspinal of London and Ernest Jones – are available for the first time in UK airports. Harrods is due to unveil a 6,500sq ft (603.9m2) department store focusing on fashion and accessories on August 1. An additional 12 new or refreshed outlets are set to complete the South Terminal’s transformation later this year.
The development is a result of passenger feedback requesting a more premium and stronger mainstream offering of both national and international brands.
Head of Retail Spencer Sheen commented: “As part of our multi-million investment programme, we have spent £21 million [US$32.1m] transforming the South Terminal international departure lounge into a state-of-the-art retail space.
“Around 93% of our passengers visit a retail outlet before boarding and 86% will make a purchase so we need to offer them the right mix of services and products – whether it’s a luxury department store, family restaurant or high street favourite.”
A strong focus has been placed on technology in the stores, including digital screens in Ernest Jones and tablets in Dixons.
From this month, Samsung ‘info tablets’ will be available across Gatwick and will be located in key dwell points throughout the airport, to deliver timely, accurate and personalised shopping updates to all passengers. The Gatwick website will also be available for passengers for instant access to airport, airlines and onward travel information.
The North Terminal’s retail space is also undergoing change, including the recent opening of the world’s first Ted Baker accessories-only store. Passengers can also enjoy a newly-designed Fat Face store, as well as the new Boots Express, Lacoste and Superdry stores which opened in June and July. The Red Lion Pub also reopened following a recent refurbishment.