ARINC Incorporated is implementing vMUSE Express at Japan’s Naha Airport in Okinawa (OKA) and Kagoshima Airport (KOJ). The technology will help both airports meet the needs of a growing pool of airline customers as well as enhance passenger processing as passenger traffic continues to grow.
vMUSE is a multi-user system environment that delivers shared passenger and flight information, enabling airlines and airports to run efficiently. It already supports more than 300 airlines at more than 100 airports worldwide.
vMUSE Express features virtualised servers housed offsite that can be accessed from anywhere in the world using any device. It maximises airport operations and eliminates software engineering and development costs as it does not require the investment of a core server infrastructure.
Previously, each dedicated check-in counter at both airports could only process the passengers of one airline. Limited physical space inhibited the building of new counters, resulting in some airlines having to carry out offline check-ins – a process which was time-consuming, error-prone and required back office support.
Both OKA and KOJ needed a solution that didn’t require physical infrastructure and servers and could help them utilise their check-in counters more efficiently. With the opening of a new terminal at OKA in February 2014, the Naha Airport Building (NABCO) was particularly interested in a fully-functional common-use check-in solution that was cost-effective in meeting its budget.
When implemented, vMUSE Express will enable agents from various airlines to directly log into the Departure Control System at any counter over any device, improving terminal operations and increasing capacity at both airports.
Takeshi Kamimiyata, board member in charge of facilities at Kagoshima Airport Building (KABCO), commented: “vMUSE Express offers the scalability needed by growing airport operations like ours, without constant investment in additional infrastructure. Working with ARINC also enables us to adopt a more energy-efficient approach to passenger processing while allowing us to enjoy swift access to key services.”