Etihad Introduces Flying Nanny

Flying Nanny 2Etihad Airways, the national airline of the United Arab Emirates, has launched a dedicated in-flight child care assistance programme for families, led by the introduction of a new Flying Nanny on board long haul flights.
Identified by a bright orange apron, the Flying Nanny provides a ‘helping hand’ to families and unaccompanied minors.  They will also introduce children to the exciting collectable Etihad characters – Zoe the bee, Jamool the camel, Kundai the lion, and Boo the panda – who accompany them on their trip.
During the past two months, 300 Etihad Airways cabin crew members have completed enhanced training for the role.  A further 60 will be trained in September and 500 Flying Nannies will be working on Etihad Airways long haul flights by the end of 2013.
Etihad says the course includes in-depth training, from the world renowned Norland College, focusing on child psychology and sociology, enabling the Flying Nannies to identify different types of behaviour and developmental stages that children go through and how to appreciate the perspective and needs of travelling families.
In addition, the course also covers many different creative ways the Flying Nanny can entertain and engage with children during flights.
Aubrey Tiedt, Etihad Airways’ Vice President Guest Services, said: “Flying with a young family can be a daunting task, even for the most experienced travellers, and the Flying Nanny role demonstrates our understanding of our guests’ needs and our commitment to making the journey as relaxing and comfortable as possible.”
During the flight, the Flying Nanny will use her specialist training, supporting the needs of families and unaccompanied minors, as well as supporting other cabin crew members when they interact with families.
Ms Tiedt added: “The Flying Nanny will liaise with parents and use their experience and knowledge to make the travel experience easier.  This includes helping serve children’s meals early in the flight and offering activities and challenges to help entertain and occupy younger guests.”
The Flying Nanny will also inform families transiting at Abu Dhabi about the various baby-changing and child facilities at the airport, as well as advising them of the children’s play area in the premium lounges and at Gate 32 in Terminal 3.