Fraport Introduces Personal Shoppers for Russian-speaking Passengers

Shopping Assistants & Personal Shopper, Verkaufsförderung, Fraport HVM, Flughafen FrankfurtFraport has broadened its services at Frankfurt Airport (FRA) with the recent introduction of “Personal Shoppers” to assist Russian-speaking passengers.  Two personal shoppers already provide Russian-speaking passengers with advice and assistance on shopping, obtaining VAT refunds, general airport information, and they even sometimes escort passengers from the control points to the departure gates.  Available between 10:00 and 19:00 daily, these Personal Shoppers speak fluent Russian and are familiar with the culture and preferences of Russian passengers.  Fraport says their experience shows that Russian passengers are particularly interested in perfumes, French red wine, and various international brand-name products at FRA and adds: “They eagerly accept advice from the personal shoppers.”
Passengers do not have to sign up for the free service but can reserve their Russian Personal Shopper in advance.  Russian-speaking passengers who would like to try out this service while shopping at Frankfurt Airport or who have questions about the service can send an e-mail to rps@frankfurt-airport.de; or telephone +49.174.1550609.
The Russian Personal Shopper follows the very successful and popular Chinese Personal Shoppers introduced at FRA in September 2012 (e-mail: cps@frankfurt-airport.de; telephone:  +49.174.550606).  For Russian-speaking passengers, Fraport also offers various brochures in their native language to facilitate a layover at Frankfurt Airport.  The Airport Guide, the Transfer Guide, and the Shopping & Dining Map for both terminals can be downloaded free of charge in Russian from the FRA Web site.
The Russian Personal Shopper is a new element of Fraport’s “Great to Have You Here!” quality service programme launched at Frankfurt Airport to introduce new innovations and  enhance service for making it even easier and more pleasant for passengers to depart, arrive and transfer via Germany’s largest aviation hub.