Long-established leisure carrier Thomson reported that the response from all the airport teams across the UK that took part in the competition was tremendous, but the staff at Norwich International attained the top spot by achieving and exceeding all of the targets set which included on-time performance, revenue and customer satisfaction.
As the winning airport, staff received a prize of £1,500 from Thomson and this was matched by the airport with staff given the option of personal vouchers or a charity donation. Following two months of stormy weather and the wettest January on record many parts of the UK are suffering from severe flooding. In the east of England, the Eastern Daily Press (EDP) has set a flood appeal to help communities in the county of Norfolk affected by tidal surge in December, which has been exacerbated by heavy rainfall. Norwich Airport’s staff voted overwhelmingly to donate their £3,000 prize to the EDP appeal.
Andrew Bell, CEO of Norwich International commented: “The airport is delighted that the dedication and hard work of the staff at the airport last summer resulted in winning this national award from Thomson. The generosity of the airport staff in donating this prize fund to those affected by the recent floods is outstanding, we were all acutely aware of the impact the flooding has had on the local community and welcomed the opportunity to help”
Nikki Edwards, Airport Service Delivery & Compliance Manager – UK & Ireland for Thomson Airways said: “The standard of performance at Norwich International Airport in 2013 was outstanding. The airport exceeded their targets in all 3 key performance areas of customer service, revenue generation and operational efficiency and I would personally like to pass on my thanks and appreciation for the amazing efforts by all our colleagues at Norwich. This performance has provided a compelling endorsement of the strength of our partnership and could not have been achieved without the enthusiasm and drive by Norwich staff both customer-facing and also behind the scenes. Well done and a massive thank you for all your hard work and continued support’’.