As a result of strike action by the German pilots’ union “Vereinigung Cockpit” (VC) at Lufthansa, Lufthansa Cargo and Germanwings from Wednesday, April 2nd to Friday, April 4, 2014, Lufthansa has reduced its schedule significantly.
The German flag-carrier stresses flights operated by the Lufthansa Group Airlines – Eurowings, Lufthansa CityLine, Air Dolomiti, Swiss, Austrian Airlines and Brussels Airlines – are not affected.
Passengers flying with Germanwings (4U) will find all relevant information here: Latest news
Lufthansa says passengers travelling within Germany whose flights have been cancelled due to the strike may alternatively travel by train with Deutsche Bahn. To do this, passengers must exchange their etix for a train ticket online or mobile at My bookings or at a Lufthansa check in machine.
Lufthansa says if your flight has been cancelled and you cannot use the self-service please contact one of its Service Centers toll-free:
Germany +49 800 850 60 70
Great Britain +44 800 358 0538
France +33 805 98 0097
Spain +34 900 901 465
Italy +39 800 089 775
Russia 8 8003334265
or one of its local phone numbers.
Lufthansa has apologised to customers experiencing delays while trying to contact its representatives by telephone. It says it is experiencing an exceptionally high volume of calls and that a technical problem with its phone system has led to further waiting times.