United will be the first airline to operate from Terminal 2 when it opens on June 4, 2014, bringing its 17 daily Heathrow flights – currently split between Terminals 1 and 4 – ‘under one roof.’ Later this year, the operations of United’s 22 Star Alliance partners serving Heathrow will progressively move to Terminal 2, the alliance’s new home at the airport.
“We’re very excited about our move to Terminal 2 and these extensive and sophisticated lounges reflect the importance of Heathrow to United’s global route network,” said Jake Cefolia, United’s Vice President of Atlantic and Pacific sales. “We operate more flights to and from Heathrow than any other US airline, and many of our most valued customers travel regularly on the 17 daily flights that link London with six of our US hubs. These lounges will enable us to provide these customers with the best levels of service on the ground as well as in the air.”
Together, the two lounges occupy 22,000 square feet (2,043m²) of space and are located near the airline’s gates in Terminal 2’s satellite concourse. Both facilities feature floor-to-ceiling windows with views of the airfield, luxurious décor and vintage aviation-themed artwork. Both will offer complimentary food, beverages (including alcoholic beverages) and Wi-Fi. Seating areas and furnishings are conducive to either relaxing or getting work done, with abundant power outlets.
At Terminal 2, United customers will benefit from easier, faster routes through check-in and security on departure and through border control on arrival. They will have a choice of check-in methods: quick and easy self-service kiosks, fast bag-drop desks and full-service check-in desks. Customers will also be able to enjoy a wide variety of shopping, dining and seating options in a light, airy, spacious building.
Ultimately, Terminal 2 will be the home of all Star Alliance airlines serving Heathrow, enabling faster, more convenient connections for United customers to and from flights operated by other Star Alliance airlines, as well as Aer Lingus.