The Australian Competition & Consumer Commission’s (ACCC) annual Airport Monitoring Report has put Brisbane Airport (IATA: BNE) at the top of its latest ratings.
The Report presents the results of the ACCC’s monitoring during 2013/14 of the quality, prices, costs and profits at Australia’s four major international airports: Brisbane, Melbourne, Perth and Sydney.
Brisbane was the only one of the airports covered to have achieved an overall quality of service rating of ‘good’ (The rating categories are: very poor, poor, satisfactory, good and excellent).
BNE also received the highest average ‘Passenger ratings of quality of service’ in each of the past five years and the highest average ‘Airline rating of quality service’ for four consecutive years.
Brisbane Airport’s average rating for availability and standard of aircraft-related services and facilities, notably availability of runways, increased to ‘satisfactory’ in this year’s survey.
Julieanne Alroe, Brisbane Airport Corporation (BAC) CEO and Managing Director, said she was very pleased with the ratings which are a result of focused planning and a collaborative approach to improving airport facilities and services.
“The survey results are very important as it provides an unbiased measure of where we sit in relation to other airports and what areas we need to concentrate on.
“While congestion on our runway during peak times was noted as a challenge in the last ACCC Survey, it’s pleasing to know that the efforts and initiatives we’ve introduced in partnership with Airservices [Australia] and the airlines, as well as the provision of more aeronautical infrastructure, have contributed to an improvement of our rating in this area,” Ms Alroe said.