Gatwick Goes Paperless for ID Applications

By selecting a revolutionary Airport ID Pass Application vetting and issuance solution, hosted in the Cloud, London Gatwick Airport has become the world’s first airport to go paperless for its Airport ID pass applications and issuance.
The previous paper-based processes would not have been able to support Gatwick’s plan for an additional 1,200 on-airport jobs by 2021/22, so the new MTrust system was introduced to reduce pass rejections and waiting times.
The system is now live with 2,500 Authorised signatories (employees at on-airport companies who can apply for Airport ID passes), providing them with the tools they need to submit and track pass applications without the need for paper.
As Michael Ibbitson, CIO at Gatwick explained, “As we continue to grow and plan for a second runway, it was vital that our internal processes were in position to cope with the additional numbers of staff. We worked with Human Recognition Systems on MTrust and the benefits of the system to not just ourselves, but to our partners and on-airport customers were obvious.”
Gatwick ceased accepting paper applications in January, since then MTrust has processed nearly 16,000 pass applications with a pass rejection rate of less than 2%.