Chinese Award for Paris-Charles de Gaulle Airport

Paris CDG RetailAirport operator Aéroports de Paris has been awarded a “Welcome Chinese” certification for Paris-Charles de Gaulle airport (IATA: CDG). This is a first in Europe for an international airport the size of Paris-Charles de Gaulle.
The certification was awarded by the China Tourism Academy (the equivalent of the Ministry of Tourism) and is based on service quality for Chinese tourists and their transit through the airport’s terminals. Almost a dozen criteria were analysed in areas including signage, shop hospitality, available mobile applications, the website, available maps, etc. These factors demonstrate Aéroports de Paris’ desire to deal with Chinese passengers in their native language.
Augustin de Romanet, Chairman & CEO of Aéroports de Paris commented: “This award is of particular importance to Aéroports de Paris. It crowns the efforts undertaken by our employees as a whole in improving the service provided to international customers, and our Chinese passengers more specifically, who are visiting France in ever increasing numbers. Between 2010 and 2014, we observed an increase of more than 25% in the number of Chinese passengers (more than
2.1 million in 2014 compared with over 1.7 million in 2010).”
There are currently six airlines operating services to China from Paris-Charles de Gaulle airport, including five Chinese airlines: Air China, Air France, Cathay Pacific Airways, China Eastern Airlines, China Southern Airlines and Hainan Airlines.
Seventy-five flights operate to eight Chinese destinations each week, including four secondary cities.
In September 2014, 101 shops at Paris-Charles de Gaulle airport had already obtained “China Outbound Tourism Quality Service Supplier” certification for their high quality service and hospitality towards Chinese passengers.