LAWA Unveils New Customer Journey at LAX

Los Angeles World Airports (LAWA) and Westfield recently unveiled a new look Los Angeles International Airport (LAX) Terminal 2, which they describe as an important milestone in the modernisation of LAX.
LAX’s Terminal 2 now has 16 new dining and retail brands to serve the more than 5 million passengers who use it annually.
LAX says almost 76,000sq ft (7,060m²) of T2 has been transformed, including more than 15,000sq ft (1,393m²) of new dining and retail space. Westfield says it has invested $78.3 million to create a dining and retail collection that includes 16 new concepts, seven of which are Southern California brands. The upgrades throughout the terminal are part of a larger project, designed to deliver “a more holistic customer journey.”
Los Angeles and LAX had a record-breaking year in 2015. The city had 45.5 million visitors, and LAX – undergoing an $8.5 billion modernisation programme – handled 74.9 million passengers. The 20-month redevelopment at Terminal 2 was the terminal’s first upgrade in nearly 30 years. LAX says the entire process was done while keeping the 24-hour terminal open, maintaining customer service and flight operations.

1 Comment

  1. From all seventeen airports in USA I have landed since 1976, definitely LAX is most favourite airport.
    Investment of eight and half billion’s dollars currently undergoing to modernisation will insure leadership
    among first five biggest air ports in America. That fact make me so happy.
    Rod Marinkovic, Home of Qantasville II. Serbia

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