Doha’s Hamad International Airport (HIA) has become only the sixth facility in the world to gain Skytrax’s ‘5-Star Airport’ ranking, joining Singapore, Seoul, Hong Kong, Tokyo/Haneda and Munich.
The rating is awarded by the London-based aviation institute to airports providing first-class facilities for its passengers along with excellent service from airport staff – taking into account frontline areas for departures, arrival and transfer, including facilities, customer service, security, immigration, shopping outlets and food and beverage services.
Badr Mohammed Al Meer, COO of HIA, said: “Joining the elite of airports and being the first airport in the Middle East to earn five stars from Skytrax is an honour, and a direct result of the thousands of people who ensure HIA operates smoothly every day, every flight.
“No matter how long our guests are with us, we strive to make their journey flawless and memorable. This acknowledgement is highly gratifying, and will continue to motivate us to create an exceptional experience for everyone.”
Operational for only three years, HIA has achieved several strategic objectives in the past 12 months, including the launch of its iBeacon-enabled mobile app, the introduction of a dual passenger train shuttle to concourses D and E and the opening of multiple duty free stores.
The Qatari airport also enjoyed success at the 2017 Skytrax World Airport Awards in Amsterdam on March 14, where it was named the ‘Best Airport in the Middle East’ for the third consecutive year and awarded ‘Best Staff Service in the Middle East’ for the second year running. (Photo Hamad International Airport)