A trial of self-service bag drop technology commenced at Bristol Airport (BRS) on Wednesday 12 July 2017, saving time for passengers flying with easyJet.
The airport says self-service bag drop puts passengers in control of their own hold baggage check in procedure, reducing processing time and queuing when compared to the standard bag drop system. Passengers use a self-service kiosk to weigh and tag their bags before placing their tagged bag into the baggage system at a bag drop desk.
Twelve self-service kiosks and four bag-drop desks have been installed within the easyJet check-in area in the terminal, and customer hosts are on hand to offer guidance and assistance to passengers throughout the trial.
Phil Holder, Head of Operations Support at Bristol Airport, said: “The trial is already speeding up the process for passengers and the initial feedback has been very positive. We are always looking for ways to improve the passenger experience and this trial is an example of how the latest technology can enhance the airport journey.”
Ali Gayward, UK Country Manager at easyJet, said:
“We recognise that our customers’ airport experience is a hugely important part of their overall journey and so we are delighted to be part of Bristol Airport’s self-service bag drop trial.
“As we approach the summer, our busiest time of the year, we want our customers to have a seamless journey through the airport, enabling their summer holidays to get off to the best of starts.”
Paul Hickox, head of Airport Systems Sales for Rockwell Collins, said:
“There is no ‘one-size fits all’ bag-drop solution because different airlines have different passenger processing models. We were able to create the best solution for Bristol Airport because of our deep understanding of airports and bag drop technology. We look forward to seeing the new self-bag drop solution from Rockwell Collins have a positive impact for passengers as it has done in all other deployments in recent months.”
Over the busy summer holiday season passengers are advised to arrive in the terminal at least two hours before scheduled flight departure time.