New technology to improve operational efficiency and boost revenues.
You’re rushing to the airport to catch a flight when the service you’ve subscribed to sends a text message.
It’s letting you know there’s an accident ahead and provides an alternate route.
It also lets you know that the parking garage you typically use is just about full and offers some other options. Because of the updates, you make it to the airport in time, jump on your flight and off you go.
Sounds great, doesn’t it? While it may not be available today at your local airport, this type of solution, and others like it, are generating a lot of interest in the aviation community.
New technologies provide new capabilities
Tracking and flow management solutions have existed for some time, but technological limitations have slowed adoption. However, that’s changing. New capabilities, like indoor satellite and advanced sensor networks, are removing limitations and making these solutions more useful for airports, and passengers, alike.
Combining data creates powerful insights for airports
The biggest value will come from integrating passenger analytical data with the operational data captured from existing airport systems, like Rockwell Collins’ ARINC airport operations, passenger processing and self-service systems.
This integration could provide airports with even more insight and could impact the design and planning of airport infrastructure to best accommodate actual passenger behaviour.
Ultimately, understanding and using passenger behaviour data and integrating it with operational data will be the key to unlocking the airport of the future.
Tony Chapman is the director of strategic programs for Rockwell Collins Global Airports. For a full transcript of this article and to follow how Rockwell Collins continues to improve passenger experience with self-service airport systems, click here