Hamad International Airport, Doha (IATA: DOH) says it has moved to further improve its passenger transfer capabilities. HIA has issued a press release stating that it has “increased security screening capacity and reduced queuing times in its transfer areas” and also further improved customer service in the transfer areas.
Qatar’s gateway airport recently opened two additional transfer points, bringing the total to four separate transfer areas spread across the north and south nodes of the terminal, reducing walking times to transfer areas for passengers and increasing its overall security screening capacity.
With its latest initiative, it says it can now ensure that at least 95% of its transfer passengers queue for under five minutes, and exceeded this mark during the month of April 2018, where out of the more than one million transfer passengers that were screened, 99.5% queued for under five minutes.
A new customer service and security training package has also been introduced. The airport says it has had 500 of its staff undergo an extensive and challenging six-week training programme in order to ensure high safety and security standards are met while simultaneously providing exceptional customer service. The screening is being conducted by the HIA Security team in close cooperation with the Ministry of Interior and Qatar’s Civil Aviation Authority.
Passengers are also being given the opportunity to share their customer satisfaction feedback then and there. Out of the one million customers screened in March, the airport says 90% per cent of the customers rated their experience as either good or excellent.