Airport Performance is Amongst Passengers’ Priorities

Air traffic services provider NATS says almost a fifth of people would travel further to fly from a specific airport to get better service.  The statement followed research conducted online through the Ipsos MORI Online Panel.

NATS said, based on the survey, and given that more than 280 million passengers travelled through a UK airport last year, potentially millions of people would be attracted to an airport that wasn’t their nearest if they thought the passenger experience would be better.

Similarly, 27% of passengers would choose to pay more to fly with a particular airline, operational reputation and on time performance seen as among the more important factors when booking a ticket.

While the research shows that ticket price, time of flights and distance to the airport top peoples’ list of criteria, other factors also play an important part, something NATS believes will only increase.

Jem Dunn, NATS Director, Airports, said: “Operational performance is already influencing millions of passengers’ decision making, and as the skies get busier its likely people will increasingly place a premium on service and getting away on time. Airports are already investing in ways to improve the resilience of their operations so that things like bad weather are less likely to disrupt their schedules, but it’s likely to become a rising priority in the coming years.”

NATS said the research findings form part of what it calls The Aviation Index.  A thousand adults in the UK, weighted to be representative of the wider population, were asked their views on a variety of aviation topics, from their attitudes to redesigning flight paths, the rising use of drones and the impact of Brexit.

Mr Dunn concludes: “We conducted this research because it’s important for us to understand how people feel about flying and the issues that are impacting or might impact on our airline and airport customers.  It’s proved to be a fascinating insight into people’s attitudes.”

A total of 1,002 UK members of the panel aged 18+ took part between 16 and 22 November 2017.  Data is weighted to be representative of the UK population.