Emirates has announced the award of IATA 753 compliance certification for its baggage operation in its home base of Dubai, United Arab Emirates. The resolution was issued in 2014 and made mandatory for all IATA airlines to be implemented by June 1, 2018 and Emirates received the compliance certification in advance of this deadline.
The certification recognises the carrier’s ability to accurately track bags that flow through its Dubai hub for departing, arriving and connecting customers.
IATA Resolution 753 requires airlines to track bags at four specific points in the baggage journey to ensure that at any time the status of each bag is known, facilitating a more pro-active customer approach to managing baggage challenges.
To achieve certification Emirates said it developed an integrated Baggage Management System (BMS) in-house called Wasla to provide full control of its worldwide baggage operations. Wasla receives baggage scanning information from across the airline’s network and provides Emirates’ airport teams with information on the status of each bag on board.
The carrier said Resolution 753 compliance was achieved through close cooperation of all involved stakeholders, Emirates as the airline, dnata as the ground handler, and Dubai airport as the provider of the baggage handling system.
IATA Resolution 753 was developed to reduce mishandling and baggage fraud, increase customer satisfaction, and enhance the overall baggage management landscape at airports around the world.
Muhammad Al Bakri, IATA regional vice president, Africa and the Middle East commented: “Having Emirates – one of the region’s largest operators – achieve Resolution 753 certification is a significant boost not only for the airline’s customers but also the region. We congratulate them on their achievement and for taking the industry one step closer to 100% bag tracking.”