Siemens Postal, Parcel & Airport Logistics (SPPAL) has secured a service contract for the baggage and material handling systems at the two international airports in Dubai. The company says the operation and maintenance contract is based on key performance indicators (KPIs) defined together with airport operator Dubai Airports. The six -year contract comes with the option for further extension.
SPPAL said it is the most extensive service agreement that it has ever signed. Serving above 90 million passengers, Dubai International (DXB) ranks as one of the top three airports in the world. Dubai World Central (DWC) has been recently expanded to accommodate 26 million passengers with a long-term plan to achieve an ultimate capacity of up to 240 million passengers per year.
Omar Binadai, senior vice president, engineering services at Dubai Airports commented: “As a long-standing and reliable service partner, Siemens helps us constantly improve operational processes and system reliability, delivering high service levels for the 90 million customers we serve annually at our airports.”
At Dubai International, the service contract just signed covers the baggage handling systems at Terminals 1, 2 and 3 as well as the material handling system at the Dubai Flower Center. In addition, Siemens will operate and maintain the recently extended baggage handling system at the new DWC. The task includes end to end baggage handling system operation, all aspects of troubleshooting, a continuous improvement process, and predictive and preventive maintenance. Siemens will also provide extensive spare parts management.