GOL, Brazil’s largest airline, is introducing new self-service bag-drop technology to speed up the airport experience. Its passengers can now use SITA’s Scan&Fly system to check in their bags when flying domestically from Rio de Janeiro International Airport (IATA: GIG) and will soon be able to do so at São Paulo–Guarulhos International Airport (GRU) as well. The airline said this self-service option halves the time it takes to check in a bag – now just 40 seconds – and gives passengers more control over their journey.
Each year, GOL flies around 32 million passengers, so providing significant reductions in the time it takes to check in is a major bonus for passengers, as well as helping GOL reach the targets set as part of the IATA Fast Travel program.
Sergio Quito, Vice President of GOL Operations, said: “GOL has always pioneered the use of innovative processes. Self-service is important for us because it improves the customer experience and helps streamline our operations. SITA’s self bag-drop technology provides what we look for – it is fast, reliable and easy to use.”
SITA is retro-fitting Scan&Fly units at each airport and providing a consultancy service to develop the optimised processes in both airports, integrating the solution into the airlines’ and airports’ infrastructures.