Heathrow Signs Outsourcing Agreement with SITA

(Photo: HAL)

Heathrow Airport has signed an outsourcing agreement with SITA to transform the management of the airport’s vast communication network into what the company described as: “a smarter, automated service”.

A company statement said Heathrow’s Network Tower supports every aspect of the network, telephony and radio infrastructure while keeping all network and communications systems secure. The new service contract includes the support of more than 12,000 telephones, 150,000 LAN connections, 1,900 radios and more than 3,500 WLAN access points across the airport campus.

The new service will be phased in over the next 16 months and switch the operation and support of the Heathrow Network Tower from a localized structure within the airport to a wider global support structure which will allow it to be monitored and managed remotely from anywhere in the world.  SITA said its services are not only able to quickly detect issues facing the network but can automatically repair critical network components before they have an impact on key services. This will help improve resilience of the network and reduce the time taken to repair problems, key to supporting the smooth operation of the airport.

Stuart Birrell, chief information officer at Heathrow, said: “SITA has long been a trusted partner to Heathrow when it comes to managing our communication and IT infrastructure. They understand our requirements and are able to provide an innovative service management solution that is more effective but also can be scaled to meet our continued growth. It is a solution that has ticked all the boxes.”