Heathrow and OmniServe introduce the Multimobby

The airline and airport assistance services provider OmniServ and Heathrow have introduced new multi-passenger electric vehicles – the Multimobby – which can carry up to seven people plus an operator through the airport’s terminal buildings quickly, efficiently and safely in a move that is designed to significantly enhance the assistance services provided to passengers with mobility issues or other disabilities.

Heathrow helped around 1.25 million passengers who required extra assistance, or persons with reduced mobility’ (PRM) last year. This official European Union PRM designation includes people who have difficulty walking, may be wheelchair users, or who may have other, less obvious disabilities. Given the sheer size and scale of the terminal buildings, such passengers often appreciate the option of being transported in special vehicles.

The Multimobby is made by Netherlands-based company Special Mobility, which supplies specialist equipment designed for airport use.

Heathrow, OmniServ and Special Mobility worked together to design a customised version of the Multimobby people mover to Heathrow’s requirements, including the ability to fit in the airport’s lifts and a space to attach a wheelchair.

Jonathan Coen, director of customer relations and service at Heathrow commented: “We are committed to improving the journeys of all of our passengers – no matter their requirements. An airport the size of Heathrow can be difficult to manoeuvre through and these Multimobbys will make a real difference to our passengers requiring assistance, particularly those with mobility issues or disabilities. The introduction of technology like Multimobbys forms part of our wider efforts to transform our assistance service – including investing £23 million in an upgraded contract with OmniServ and help us deliver the high levels of passenger service people have rightly come to expect from us.”