Edinburgh Airport Trials New Food Order Technology for Passengers With Reduced Mobility.

Fetchy Fox, Food Delivery at Edinburgh Airport Terminal. (Photo: Edinburgh Airport)

A mobile ordering service is being trialled at Edinburgh Airport for passengers with reduced mobility (PRM), enabling them to order food and beverages with ease.

Using the FetchyFox platform, staff will be able to ask PRM passengers if they would like to order food from eateries in the departure lounge and have it delivered to them.

The orders are taken on an iPad/tablet and there is a card reading machine that takes payment there and then. The staff can also take cash and take a photo of the transaction at point of sale.

At Edinburgh, the technology is being trialled with Barburrito and The Gathering Deli with a view to extending the service once the trial is evaluated.

The airport described the complimentary service as another improvement its PRM service at which it said: “has vastly improved over the past few years”. In 2018, the Civil Aviation Authority rated the airport’s PRM service as “Very Good”.

Anthony Payne, the airport’s enterprise applications manager said: “We pride ourselves on being an innovative airport and embrace technology which benefits our passengers wherever possible – FetchyFox brings both of those things to the table.

“It ensures we are creating an accessible service that offers choice for our passengers, removing any unnecessary worries for them and whoever they are travelling with. Early feedback is very positive, and we’re looking forward to seeing the trial in action and introducing more offerings to the service.”

Phionna Cowan-Hoffman, sales and marketing manager at Edinburgh based DrumBrae Solutions Limited, was one of the first customers to use the technology and said: “It really improved my airport experience knowing that the order process was so easy and that I could relax before my flight. Airports as busy as this can be quite an overwhelming experience for anyone, so it was great to have that extra assistance from staff and not have to worry about navigating myself through the airport. It’s something I will consider using again.”