American Airlines has announced that it will soon require all customers travelling to wear a face covering (or mask) while on board the aircraft. The new rule, part of the carrier’s well-being efforts in response to the Covid-19 pandemic.
The airline said that cloth face coverings fashioned from household items or made at home from common materials are acceptable and explained that they will be compulsory at all times while onboard a flight and may also be required by local jurisdictions. However, it also noted that very young passengers and those with conditions that prevent them from wearing a face covering will be exempt from the requirement. American has already introduced the face covering requirement for its cabin crew on both mainline and regional flights.
Additionally, American said it will begin the process of distributing sanitising wipes and face coverings to customers. This offering will expand to all flights as supplies and operational conditions allow.
Kurt Stache, senior vice president of customer experience, said: “The American Airlines team continues to prioritise the safety of our customers and team members, and requiring a face covering is one more way we can protect those on our aircraft. “We ask customers to bring their own masks or face coverings they’re comfortable with when they travel. American is working to procure face masks and hand sanitiser as a supplement.”
At the airport, American has enhanced its cleaning efforts in those areas under its control including gate areas, ticket counters, passenger service counters, baggage service offices and team member rooms.