Star Alliance announces commitments on health and hygiene safety

An Air India Boeing 787-8 in Star Alliance colours.

In their efforts to help restore public confidence in air travel, the 26 members of the Star Alliance group of airlines have agreed a series of measures to ensure the health and hygiene safety of its customers, and thereby give their passengers peace of mind when they fly.

The common set of health and hygiene safety measures cover hygiene amenities, protective wear by fellow passengers and crew, special procedures for handling unwell passengers and crew, plus enhanced processes and disinfectant products for aircraft cleaning.

Star Alliance Travel Information Hub

To keep its customers up to date with the ever-changing travel and journey information, the Star Alliance has launched its Travel Information Hub that has the most relevant health and hygiene measures adopted by all its member airlines and an extensive range of airports in the alliance’s network. This resource is intended to help customers prepare for their journey and to fly with confidence, with enhancements for a more personalised experience and in multiple languages due to be available in July and the information will be updated as required.

Jeffrey Goh, CEO of Star Alliance, commented: “It goes without saying that safety of our customers is the number one priority. We have been working with our member airlines to adopt measures that assure the well-being of our customers so that, when they’re ready, they can fly with confidence.”

He added, “The commitments from our member airlines and the Travel Information Hub are two first steps we are taking to reassure customers of their health and hygiene safety when they travel across the Alliance. We are also working on a number of initiatives to both reaffirm that assurance and enhance the seamless experience of a Star Alliance journey.”