Emirates offers free medical expenses and quarantine costs if passengers are diagnosed with COVID-19 during travel

(Photo: Emirates)

Emirates has announced it will cover medical expenses of up to EUR 150,000 and quarantine costs of EUR 100 per day for 14 days, should a customer be diagnosed with COVID-19 while they are away from home during their travel. It said it will provide this cover to its customers free of charge, regardless of their class of travel or destination.

HH Sheikh Ahmed bin Saeed Al Maktoum, Emirates group chairman and chief executive said: “Under the directive of His Highness Sheikh Mohammed, UAE vice president and Prime Minister and Ruler of Dubai, Emirates is proud to lead the way in boosting confidence for international travel. We know people are yearning to fly as borders around the world gradually re-open, but they are seeking flexibility and assurances should something unforeseen happen during their travel.”

He added: “Emirates has worked hard to put in place measures at every step of the customer journey to mitigate risk of infection, and we have also revamped our booking policies to offer flexibility. We are now taking it to the next level, by being the first in the industry to offer our customers free global cover for COVID-19 medical expenses and quarantine costs should they incur these costs during their travel. It is an investment on our part, but we are putting our customers first, and we believe they will welcome this initiative.”

This cover is immediately effective for customers flying on Emirates until October 31, 2020 (first flight to be completed on or before 31 October 2020). It is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from this cover, even if they travel onwards to another city after arriving at their Emirates destination.

Customers do not need to register or fill in any forms before they travel, and they are not obligated to utilise this cover provided by Emirates. Any impacted customer who has been diagnosed with COVID-19 during their travel simply has to contact a dedicated hotline to obtain assistance and cover.