Hamad International increases contactless technology

(Photo: HIA)

Qatar airport currently testing new tech for check-in and bag drop in a bid to fight COVID-19

Technological advances at Hamad International Airport in Qatar will soon allow for a contactless check-in and baggage drop-off. 

The airport is currently undergoing testing of the new happyhover’ and SITA mobile solution technology to ensure self-check-in and baggage drop off can be made contactless.  

This new effort to help prevent people from contracting COVID-19 is not the first technological development implemented at the airport. C2 security screening technology was introduced to enable security personnel to detect threats in luggage without having to remove electronic devices. HIA was the first airport in the region to introduce this feature.  

The facility also introduced autonomous disinfectant robots with advanced thermal screening helmets, added touchless elevator keys and was one of the first airports to introduce contact and paper-free services. 

Infra-red technology is used by the happyhover to detect fingers as they approach a specific area of the screen. This eliminates the touch element so passengers will not have to interact with potentially harmful surfaces.  

Passengers are also given the option to control the kiosk screen with their mobile phones. The passenger simply scans a QR code that automatically connects them to the SITA remote control app. The service then acts as a remote-control mouse pointer that can also be seen on the kiosk screen.  

We are continually looking for solutions that aid the wellbeing of our passengers and employees. The happyhover and SITA technologies ensure passenger comfort and peace of mind with their intuitive user experience, allowing a range of inputs and gestures,” said Suhail Kadri, the senior vice president of technology and innovation at HIA. The introduction of these technologies at HIA not only fits well within our strategy of frictionless travel as a leading global digital airport but also reaffirms our commitment to rebuilding passenger trust in travelling through Hamad International Airport. 

Hamad International Airport has been recognised for its achievements and developments that contribute to providing an excellent service. In 2020, HIA was ranked the third-best airport in the world, competing against 550 airports worldwide.