Mexico City to launch scheme this week, with five other global locations to follow
Collinson has announced the launch of the pilot of its new ‘Ready to Order’ food and beverage solution. The contactless scheme will be set up in two of its Grand Lounge Elite airport lounges in Mexico City later this week, with a third set to follow soon.
A series of October launches for the ‘Ready to Order’ pilot are scheduled for India, USA, Qatar, Saudi Arabia, Japan and the UK.
The solution aims to offer a safe, premium and contactless airport journey, allowing visitors to scan a QR code or tap an NFC-enabled device at each table or seat within the lounge.
Rodolfo Salgado, the CEO of The Grand Lounge Elite, believes the effects of the pandemic have unified and reinforced the services provided: “The unprecedented challenges of COVID-19 have refocussed and strengthened our commitment to continue to provide our lounge visitors a comfortable, safe and first-class experience.”
As well as the new ‘Ready to Order’ initiative providing a safe airport journey, the scheme also delivers a reduction in food waste. It enables individual airport lounges to choose the food and drinks that they would like to display on their menus, providing the best possible experience for customers.
The airport e-commerce platform ‘Grab’ has collaborated with the ‘Ready to Order’ scheme on their launch. ‘Grab’ is the largest marketplace for ordering at airport restaurants.
Andy Besant, director of travel experiences at Collinson, added: “We’re dedicated to getting the world safely travelling again. When travellers know they can access a safe, premium, contactless experience inside the airport lounge, they will feel more confident about the journey and be more likely to return to travel as routes open up.
“Indeed, frequent travellers are eager to get back to doing the thing they love, so it’s up to industry leaders to deliver new, innovative solutions that re-imagine the new normal and champion the safe and effective travel recovery.”
A recent survey conducted by Collinson found that almost seven in ten travellers would be willing to pay for access to an airport lounge where social distancing is maintained.