Abu Dhabi International trials ‘smart travel’ technology

The new artificial intelligence system is expected to shorten queues and enforce social distancing

A new smart travel system is being trialled at Abu Dhabi International Airport (AUH).

AUH has collaborated with ConvergentAI to create the system. which is powered by Artificial Intelligence (AI) to shorter queues and streamline a variety of processes.

The new technology uses rigorous modelling and assesses passenger traffic to help optimise operations across the airport.

Certain passengers travelling on Etihad Airways will be notified about when the best airport arrival time is. Staggering the arrival of passengers could mean that social distancing will be easier to enforce, and that queues would shorten.

John Barton, Chief Information Officer at Abu Dhabi Airports, said, “Minimising queuing at airports is key to safeguarding passenger health and wellbeing and streamlining operations, which is why we are working with our airline partners and ConvergentAI to precisely model our passengers’ journeys and improve them at every step.”

The AI-powered system is expected to learn over a period of time, allowing it to acquire more knowledge on airport operations and further streamline passenger journeys.

Retailers and employees at the airport are also benefitting from the new system. Using AI to monitor real-time imagery of the aircraft, special programmes are being released that will help guide the on-ground teams. This includes the unloading of luggage and the refuelling of aircraft.

“The enhancement of Abu Dhabi International Airport’s Smart Travel system is a significant step in our journey of continuous improvement and innovation as we shape the future airport experience,” said Shareef Al Hashmi, Chief Executive Officer of Abu Dhabi Airports.

Future developments of AI at AUH could potentially be used for safety and security systems. The automated monitoring camera would be active in the airport apron, allowing it to detect irregular activities and objects.