Category Archives: Customer Service

World Cup Fever at Frankfurt Airport

The World Cup kicks off in Russia today with a total of 32 nations vying for the coveted trophy and football fans traveling through Frankfurt … More ››

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New Five-Year Plan for London Gatwick

London Gatwick Airport has announced a new five-year Capital Investment Plan (CIP) at the British-Irish Airports Expo event in London.  The airport will spend £1.11 … More ››

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Hamburg Airport Offers ‘Gate Delivery’ Food  

Hamburg Airport (IATA: HAM) is the first commercial airport in Germany to launch a test phase for the new ‘Gate Delivery’ service: passengers can order … More ››

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LEDs and new Gate Numbers for Austin-Bergstrom International Airport

In advance of opening nine new gates in the Barbara Jordan Terminal, the Austin Airport (IATA: AUS) will start to renumber the terminal concourse gates … More ››

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First Direct Flight Between China and Scotland

A new Edinburgh to Beijing passenger service has begun, representing the first ever direct flights between Scotland and China.  The first of a four-weekly, year-round … More ››

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London Luton Airport Calls for Improved Rail Links

Having handled 1,498,281 passengers in May London Luton Airport (LLA) has called for improved rail links to help solve London’s capacity problems. The figures represent … More ››

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Government Approves Heathrow Third Runway Plan

The British Government’s Cabinet has approved plans to build a third runway at Heathrow Airport.  The plans had previously been approved by the government’s economic … More ››

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IATA Promotes Open Border Strategy

The International Air Transport Association (IATA) has called on governments to intensify efforts to spread the economic and social benefits of aviation by removing onerous … More ››

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Primera to Suspend Transatlantic Services from Birmingham

Birmingham Airport has said it is disappointed to confirm that Primera Air will temporarily suspend flights to New York and Toronto from June 21 due … More ››

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New Carlisle Passenger Flights Postponed

New passenger services, due to be launched from Carlisle Lake District Airport on June 4, have been postponed until September 3. The airport announced the … More ››

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