Category Archives: Customer Service

Aviation Minister visits Aberdeen Airport

 Aviation Minister Baroness Sugg visited Aberdeen International Airport on August 14 to take in the most recent developments in the airport’s multi-million terminal transformation project. … More ››

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Edinburgh Airport Sets Passenger Number Record

The 1.5 million passenger barrier has been broken for the first time ever at a Scottish airport as Edinburgh Airport recorded its busiest ever month … More ››

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ACI World Statistics: Passenger Numbers ‘Robust’ – Freight Outlook ‘Mixed’

The latest industry figures (August 7) released by Airports Council International (ACI) World figures described “Robust” growth figures for passenger numbers but a “Mixed” outlook … More ››

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Gatwick Launches Incentivised Car-pooling Service for Airport Staff

Gatwick has announced it is the first airport in the world to launch a car-pooling service that offers staff preferential parking spaces and tracks their … More ››

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ACI: Steady H1 & Q2 Passenger Traffic at Europe’s Airports

The statistics released in ACI Europe’s latest air traffic report for June, Q2 & H1, show that during the first half of this year (H1), … More ››

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Fraport Sells its Stake in Hanover Airport

The German airport operator Fraport has signed an agreement to sell its entire 30% stake in Flughafen Hannover-Langenhagen (FHLG) to iCON Flughafen GmbH (iCON) – … More ››

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Quiet Room Opens at Philadelphia International Airport

Everyone recognizes that, sometimes, passengers may need to take a step back from the hustle and bustle that comes with travelling.  Philadelphia International Airport (PHL) … More ››

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Latest ACI Figures Show Strong Growth in April

Airports Council International (ACI) World statistics released on July 31 reported global passenger traffic growth remained strong in April with a 6.1% increase on a … More ››

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Brisbane Airport Extends Technology Partnership

Brisbane, the third busiest airport in Australia, has again selected SITA as its technology partner as the airport continues its growth and transformation plans. The … More ››

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Emirates Marks Ten Years of Airbus A380 Operations

Emirates is celebrating ten years of A380 operations.  Since its first flight to New York from Dubai on 1 August 2008, the airline’s A380s have … More ››

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