Airports

New Lounge at Budapest

November 11, 2011 0

MASTERCARD HAS opened a lounge in Budapest Airport’s SkyCourt terminal building, offering free services for passengers who hold one of its premium bank cards. “According to our research, the majority of Hungarian premium cardholders would […]

Airports

Schiphol’s Lounge 3 Revamped

November 11, 2011 0

AMSTERDAM AIRPORT Schiphol completed its renovation work of the airside Lounge 3 area in early September.  This includes a new look for the 26 retail and seven refreshment outlets (including some new ones), new seating […]

Airports

DXB Connect Launched

November 11, 2011 0

DUBAI AIRPORTS, Dubai Duty Free and MasterCard Worldwide announced on November 2 the launch of DXB Connect, which is claimed to be the world’s first airport prepaid MasterCard. DXB Connect offers Dubai International Airport’s annual […]

Airports

Heathrow Pods Go Live

November 11, 2011 0

FOLLOWING A successful one-year trial, London/Heathrow has introduced 21 ULTra automatic transport pods at Terminal 5.  The computer-driven electric vehicles can carry four passengers and their luggage at speeds of up to 25mph (40km/h) along […]

Airline Focus

AA & BA Lounge Partnership

November 11, 2011 0

AMERICAN AIRLINES and British Airways (BA) are to partner in the operation of the BA Galleries Lounge at Philadelphia International Airport.  It opened in July 2007 and is based on the concept that was created […]

Airports

MIA Mover Opens

November 11, 2011 0

Elevated rail system speeds passengers from the Miami International Airport to its Rental Car Center. Carroll McCormick reports. Life for passengers using Miami International Airport (MIA) became a lot easier on September 9 with the […]

Airports

ADAC Wins Awards

October 31, 2011 0

Abu Dhabi Airports Company’s (ADAC) Quality Assurance Department has received two Star Awards for ‘Best Public Sector Complaint Management & Service Recovery’.  The awards were announced at the 2011 UAE Customer Service Week summit in […]

Customer Service

Al Bateen Prepares for F1 Grand Prix

September 28, 2011 0

Al Bateen Executive Airport, the Middle East’s first dedicated executive airport operated by Abu Dhabi Airports Company (ADAC), is gearing up for the 2011 Formula 1 Etihad Airways Abu Dhabi Grand Prix that will be […]

Airports

Vienna Future Safeguarded

September 23, 2011 1

The new Management Board team at Vienna Airport (VIE), Austria, has formed plans to safeguard the future of the airport, including growth strategy and modernisation investments.  The Board is focussed on productivity improvement, cost reduction […]

Airports

Copenhagen Welcomes American Express

September 22, 2011 0

American Express Global Foreign Exchange Services (GFES) has announced the opening of the first of three new foreign exchange bureaux at Copenhagen Airport. The airport – both the largest and busiest in the Nordic region […]