Customer Service

Al Bateen Prepares for F1 Grand Prix

September 28, 2011 0

Al Bateen Executive Airport, the Middle East’s first dedicated executive airport operated by Abu Dhabi Airports Company (ADAC), is gearing up for the 2011 Formula 1 Etihad Airways Abu Dhabi Grand Prix that will be […]


Vienna Future Safeguarded

September 23, 2011 1

The new Management Board team at Vienna Airport (VIE), Austria, has formed plans to safeguard the future of the airport, including growth strategy and modernisation investments.  The Board is focussed on productivity improvement, cost reduction […]


Copenhagen Welcomes American Express

September 22, 2011 0

American Express Global Foreign Exchange Services (GFES) has announced the opening of the first of three new foreign exchange bureaux at Copenhagen Airport. The airport – both the largest and busiest in the Nordic region […]


Breakthrough for Wheelchair Users

September 13, 2011 0

  Passengers using wheelchairs at Manchester Airport, UK, can now experience a more comfortable and dignified journey with the introduction of the unique, patented Promove sling. The sling, which was invented by wheelchair user Dr […]

Airline Focus

New EK Lounge at DXB T3

September 12, 2011 0

EMIRATES HAS opened its second dedicated First Class Lounge at Terminal 3 of Dubai International Airport, making it the fourth dedicated premium Emirates Lounge at the airport.  Located at Concourse 1 in front of the […]


No.1 Lounge for LHR

September 12, 2011 0

ON AUGUST 11, 2011, London Heathrow’s Terminal 3 welcomed the arrival of a flagship ‘super-lounge’ from No.1 Traveller. The new facility, to which entry costs £30 (US$49) on the door and £25 (US$41) with an […]


No.1 Lounge at Heathrow

July 27, 2011 0

Airport hospitality specialist No.1 Traveller is launching its flagship lounge at London Heathrow Airport’s Terminal 3 in mid-August 2011. The new 10,000 sq ft (929m2) facility will create 35 jobs including bartenders, spa therapists and […]


Retail Concessions Director for Heathrow

July 21, 2011 0

London Heathrow Airport, UK, has announced that Muriel Zingraff-Shariff has been appointed as Retail Concessions Director.  Ms Zingraff-Shariff started in July and is responsible for developing Heathrow’s retail business. Ms Zingraff-Shariff has previously worked as […]


New Airport VP for American Express

May 12, 2011 0

ON APRIL 4, American Express announced that Helen Grace has been appointed to Vice President in charge of Global Airport Services. The company says that the move is part of a wider realignment of its […]


Maldives Seaplane Lounge

May 12, 2011 0

ON APRIL 14 three resorts in the Maldives officially opened their shared lounge at the seaplane terminal near Malé International Airport on February 20, 2011.  Shared between the Hilton, Conrad and Waldorf Astoria resorts, the […]