Airports

DXB Connect Launched

November 11, 2011 0

DUBAI AIRPORTS, Dubai Duty Free and MasterCard Worldwide announced on November 2 the launch of DXB Connect, which is claimed to be the world’s first airport prepaid MasterCard. DXB Connect offers Dubai International Airport’s annual […]

Airports

Heathrow Pods Go Live

November 11, 2011 0

FOLLOWING A successful one-year trial, London/Heathrow has introduced 21 ULTra automatic transport pods at Terminal 5.  The computer-driven electric vehicles can carry four passengers and their luggage at speeds of up to 25mph (40km/h) along […]

Airline Focus

AA & BA Lounge Partnership

November 11, 2011 0

AMERICAN AIRLINES and British Airways (BA) are to partner in the operation of the BA Galleries Lounge at Philadelphia International Airport.  It opened in July 2007 and is based on the concept that was created […]

Airports

MIA Mover Opens

November 11, 2011 0

Elevated rail system speeds passengers from the Miami International Airport to its Rental Car Center. Carroll McCormick reports. Life for passengers using Miami International Airport (MIA) became a lot easier on September 9 with the […]

Airports

ADAC Wins Awards

October 31, 2011 0

Abu Dhabi Airports Company’s (ADAC) Quality Assurance Department has received two Star Awards for ‘Best Public Sector Complaint Management & Service Recovery’.  The awards were announced at the 2011 UAE Customer Service Week summit in […]

Customer Service

Al Bateen Prepares for F1 Grand Prix

September 28, 2011 0

Al Bateen Executive Airport, the Middle East’s first dedicated executive airport operated by Abu Dhabi Airports Company (ADAC), is gearing up for the 2011 Formula 1 Etihad Airways Abu Dhabi Grand Prix that will be […]

Airports

Vienna Future Safeguarded

September 23, 2011 1

The new Management Board team at Vienna Airport (VIE), Austria, has formed plans to safeguard the future of the airport, including growth strategy and modernisation investments.  The Board is focussed on productivity improvement, cost reduction […]

Airports

Copenhagen Welcomes American Express

September 22, 2011 0

American Express Global Foreign Exchange Services (GFES) has announced the opening of the first of three new foreign exchange bureaux at Copenhagen Airport. The airport – both the largest and busiest in the Nordic region […]

Airports

Breakthrough for Wheelchair Users

September 13, 2011 0

  Passengers using wheelchairs at Manchester Airport, UK, can now experience a more comfortable and dignified journey with the introduction of the unique, patented Promove sling. The sling, which was invented by wheelchair user Dr […]

Airline Focus

New EK Lounge at DXB T3

September 12, 2011 0

EMIRATES HAS opened its second dedicated First Class Lounge at Terminal 3 of Dubai International Airport, making it the fourth dedicated premium Emirates Lounge at the airport.  Located at Concourse 1 in front of the […]