The design and engineering firm, Systra together with the customer experience specialists, Ethos Farm, have been awarded a Customer Experience contract at London Luton Airport (IATA: LTN). Luton Airport is in the middle of an […]
Kempegowda International Airport, Bengaluru, India, (IATA: BLR) has taken delivery of a concessionaire’s sales information system provided and installed by the airport-focused analytics and big data specialist, GrayMatter. The airport said the system provides real-time […]
Kate Swann, CEO of SSP Group, and Richard Gill, Commercial Director at Birmingham Airport, have marked the opening of the first ever airside M&S Food to Go concept. M&S Food to Go, operated under franchise […]
The UK Civil Aviation Authority (CAA) has revealed that the number of disruptive passenger incidents reported in 2018 has remained stable despite the surge in overall passenger numbers. A total of 415 incidents were reported […]
A mobile ordering service is being trialled at Edinburgh Airport for passengers with reduced mobility (PRM), enabling them to order food and beverages with ease. Using the FetchyFox platform, staff will be able to ask […]
London Stansted Airport has revealed new passenger seating and created three brand new seating areas in its busy Departure Lounge, which has increased capacity by 40%. The move provides room for 550 additional passengers. The […]
Nice Côte d’Azur Airport has become the first French airport to bring detailed terminal maps to Apple Maps, providing the airport’s 14 million annual passengers with a powerful new tool to navigate through the airport […]
After a six-month makeover, the Duty Free Shop in Munich Airport’s Terminal 2, Level 05 (H Gate Area) has reopened with the new MyDutyFree branding. The concept, idea and renovations were carried out by Munich Airport’s […]
Passengers at Helsinki Airport have been able to use a new expansion area since February 8. Named Aukio, it is the space at the heart of the long-haul expansion area, through which departing passengers reach their flights […]
Prague Airport has opened a new 23,680sq ft (2,200m2) commercial zone inside Terminal 2. It is the largest expansion of the Terminal 2 retail space it has ever undertaken. Located right after the security checkpoint, […]
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